Support

Having trouble with Earn It? Check the FAQ below or reach out — we typically respond within 24 hours.

Frequently Asked Questions

Earn It uses your iPhone's front or rear camera along with Apple's Vision framework and Core ML to detect body pose landmarks in real-time. The app counts each full repetition by tracking key joint positions (shoulders, hips, elbows). All processing happens entirely on your device — no video is recorded, uploaded, or stored at any point.
When you select "Touch Grass," the app asks you to take a photo of yourself outside (ideally near actual grass, plants, or nature). The photo is sent securely to an AI image analysis service, which checks for outdoor environmental cues. If verified, your apps unlock. The photo is not stored after verification. Note: indoor plant photos and screenshots may not pass verification.
App blocking requires Screen Time to be enabled on your device and Earn It must have been granted FamilyControls permission. To check: go to Settings → Screen Time and make sure it is turned on. Then open Earn It and ensure you've completed the initial setup and granted all required permissions. If issues persist, try restarting the app or your device.
Yes! The Steps/Walking habit type reads your step count directly from Apple Health. When you set a daily step goal, Earn It checks your progress and automatically unlocks your apps when you hit your target. You'll need to grant Earn It read access to your step count in Health settings. Steps from any paired device (iPhone, Apple Watch, etc.) are counted.
Subscriptions are managed through Apple's App Store. To cancel: open Settings → [Your Name] → Subscriptions, find "Earn It," and tap "Cancel Subscription." Your access continues until the end of the current billing period. We do not offer refunds for partial billing periods, but you can request a refund from Apple at reportaproblem.apple.com.
For best results:
  • Make sure you are in a well-lit environment facing the camera.
  • Position yourself so your full body is visible in the frame.
  • Wear fitted clothing — loose clothing can confuse pose detection.
  • Perform full range-of-motion reps with a brief pause at the bottom and top.
  • Avoid cluttered backgrounds if possible.

Still need help?

Our support team is here for you. Email us and we'll get back to you within 24 hours, usually much sooner.

Email Support

support@earnit.app